FAQ

Video consult

What is a video consult recommended for?

Video consults are ideal when visual assessment or real‑time interaction is important. They are recommended for:

Immediate care concerns (fever, cough, sore throat, infections)
Skin issues (rashes, lesions, allergic reactions)
Eye concerns (redness, irritation, discharge)
First time visits

What happens after I book a video consult?

After booking, you’ll receive an automatic confirmation email from Google Calendar. This email includes your appointment details and a Google Meet link. You will also receive reminder emails 1 day, 1 hour, and 15 minutes before your appointment. At your scheduled time, simply click the link to join your consult.

How do I join the video consult?

At the time of your appointment:

Open your confirmation email or calendar event
Click the Google Meet link
Allow access to your camera and microphone
You’ll be connected directly with the doctor

Can I join from my phone?

Yes. You can join from:

iPhone
Android
Tablet
Laptop or desktop

Google Meet works in your browser or through the Google Meet app.

What happens after the consult?

You may receive:

A summary of your visit
Prescriptions (if appropriate)
Follow‑up instructions
Recommendations for messaging consults if ongoing questions arise

Chat consult

What is a Chat Consult?

A Chat Consult is a secure, text‑based medical visit conducted through Google Chat. Instead of a video call, you and the doctor communicate through real‑time messaging. This is ideal for quick questions, follow‑ups, and concerns that don’t require a live video assessment.

What is a Chat Consult recommended for?

Chat Consults are ideal for concerns that can be handled through messaging, including:

Medication questions or clarifications
Follow‑up concerns after a previous visit
Mild symptoms that don’t require video assessment
Work or school notes
Return‑to‑duty documentation
General wellness questions
Ongoing monitoring or updates
Quick medical advice
Sharing photos (rash, injury, etc.) when video is not necessary

If your concern requires visual assessment or real‑time interaction, you may be directed to a Video Consult instead.

What happens after I book a Chat Consult?

At your scheduled appointment time, you will receive an email notification from the doctor letting you know your consult is starting. You will also receive a direct Google Chat message sent to the email you provided during booking.

How do I join the Chat Consult?

To begin your consult:

Open the email notification you receive at your appointment time
Click the Google Chat message or open chat.google.com
You will see a direct message from HelloDoc
Reply in the chat thread to begin your consult

No apps or downloads are required.

What if I don’t see the Google Chat message?

Check:

chat.google.com
The Chat section in your Gmail sidebar

Your email notification from HelloDoc

If you still don’t see it, reply to the email and you’ll be assisted immediately.

Is the Chat Consult secure?

Yes. Google Chat uses encrypted communication, and your consult is private and confidential.

How HelloDoc Handles Your Records, Prescriptions, and Documents

Your medical records

All consult notes, patient information, and documentation are securely stored through PPD Clinic, a verified clinical platform. This includes:

Visit summaries
Medical history updates
Treatment plans
Medication records
Follow‑up instructions

Your records remain private, encrypted, and accessible only to authorized clinical staff.

Prescriptions

If a prescription is issued during your consult:

It is generated through PPD Clinic’s verified prescription system
You receive it via text message or email
The message contains a secure link to your prescription
You may print it or show it directly to the pharmacy from your phone

Pharmacies can validate the prescription through the PPD Clinic system.

Medical Certificates

Work notes, school notes, and return‑to‑duty certificates are:

Created through PPD Clinic
Delivered via text or email
Accessible through a secure link
Printable or viewable on your device

Each certificate is digitally signed and verifiable.

Laboratory Requests

If labs are needed:

Orders are generated through PPD Clinic
You receive them via secure link
You can print the request or show it directly to the lab
Labs can verify the order through the PPD system

Form of Payment

Payments for your consult are processed securely through PPD Clinic. After your visit, you will receive a text message or email with a payment link. Medical documents, including prescriptions, certificates, and laboratory requests, are released only after payment is completed.

Patients may choose to pay using:

PPD Clinic’s secure payment portal
PayMaya
GCash

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